Yes, we have lifetime guarantee. As the original purchaser of JEM custom cabinetry, you now own cabinetry built to the highest standards of workmanship and materials. This exceptional quality is evidenced by our Lifetime Limited Warranty.
JEM warrants its cabinetry to be free from defects in material or workmanship for as long you, the original purchaser, own them. Our responsibility and liability are limited to repair or replacement, as we may determine. This warranty does not apply to defects or malfunction caused by misuse, abuse, modifications, or conditions.
The following items are not the responsibility of JEM:
- Movement or misalignment of cabinets and cabinet damage caused by settling or movement of floors, walls or ceilings.
- Damage to woodwork, wood movement, wood separation, raising of grain, damage to finish or hardware, or any other defect caused in whole or in part by exposure to excessive levels of moisture, heat or cold or by the customer’s failure to maintain relative humidity in the residence within the range of 30% to 50%.
- JEM will install cabinetry plumb and level and will not be responsible for any remediation necessitated by out of level floors and ceilings. Crown moldings are particularly sensitive to variations in the ceiling and any floating or caulking required shall be by others.